Skip disability assistance statement.

Welcome to our website! As we have the ability to list over one million items on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you have a disability we are here to help you. Please call our disability services phone line at (519) 746-4268 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for anyone with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.

Our web sites may contain links to web sites operated and maintained by third parties, over which we have no control. Privacy policies on such linked sites may be different from our privacy policy. You access such linked sites at your own risk. You should always read the privacy policy of a linked site before disclosing any personal information on such site.


A Snugglers Representative will contact you within 48hrs to confirm details before payment is taken.


If you have NOT received your merchandise, you may cancel all or part of your order within 24 hours of placing your order without a charge or fee by contacting us.

If you cancel your order and the product you ordered is on route to our warehouse, a 20% restocking fee will apply.


All sales are final. However, if you discover concealed damage you have 3 days to report it. Just call our service department. Many products have parts available OR can be reordered.
Policy on returns & items that do not fit in the space is a 20% restocking fee. Delivery charges will apply and are non-refundable.

7 Day Return Policy
Snugglers Furniture believes your space should feel perfect, so we offer a 7 day window on all orders after pickup or delivery. If you decide the piece isn’t right contact us and we can begin a return or exchange process. Contact Us: We’re here to help.

Please keep in mind if the item was delivered, a pickup charge of the same fee as delivery will be applied.

Damage After Delivery
Our manufacturer’s warranty covers faults in materials and workmanship. We understand that accidents happen, and while instances of damage in the home are not covered under our warranty, we’re always happy to provide cleaning, care, and repair advice when possible.
Contact Us for more details.

If a refund has been authorized, please note the following:

  • Cash payments will be refunded by cheque OR E transfer (allow 7 business days).
  • Debit Card payments will be refunded to the same account if the Debit Card and Debit Card holder are present. If the Debit Card holder is not present, Debit Card payments will be refunded by cheque OR E transfer (allow 7 business days).
  • Credit Card payments will be refunded to the same Credit Card (allow 7 business days).


If we decide to change our privacy policy in whole or in part, we will inform you by posting a notice on our web site. Those changes will go into effect on the effective date posted in the notice and at the end of the revised Privacy Policy. The new policy will apply to all current and past users of our web site and will replace any prior policies that are inconsistent. Your continued use of our web site or services constitutes your consent to be bound by the revised Privacy Policy.


To help us improve our privacy policy and practice, please give us your feedback.